Shipping Policy
Shipping Destinations
We currently ship to the following locations:
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Canada
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United States
Shipping Rates and Delivery Times
Canada:
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Standard Shipping: $5.99 (5-7 business days)
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Expedited Shipping: $12.99 (2-3 business days)
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Free Standard Shipping on orders over $200
United States:
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Standard Shipping: $9.99 (7-10 business days)
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Expedited Shipping: $19.99 (3-5 business days)
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Free Standard Shipping on orders over $200
Order Processing
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Orders are processed and shipped within 1-2 business days after receipt of payment.
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Orders placed on weekends and holidays will be processed the next business day.
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You will receive a confirmation email with tracking information once your order has shipped.
Tracking Your Order
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Once your order has been shipped, you will receive an email with a tracking number.
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You can track your order using the tracking number provided on our website or through the carrier’s website.
Shipping Delays
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While we strive to meet the delivery times stated above, there may be delays due to circumstances beyond our control, such as inclement weather, customs delays, or other unforeseen issues.
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If your order is delayed, please contact our customer service team at [customer service email] for assistance.
Lost or Damaged Items
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If your item is lost or damaged during transit, please contact us immediately at rongoboti.ca@gmail.com so we can assist you in resolving the issue.
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For lost items, please allow up to 30 days from the shipment date before reporting it as lost.
Returns and Exchanges
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Please refer to our Return Policy for information on how to return or exchange an item.
Contact Us
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If you have any questions or concerns about our shipping policy, please contact us at: rongoboti.ca@gmail.com