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Receive free shipping with any order over $200.

Refund Policy

Returns Eligibility

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  • Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

  • Custom orders and personalized items cannot be returned unless they arrive damaged or defective.

Refunds process

  • Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

  • If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Time Frame

You have 30 calendar days from the date you received your item to initiate a return.

Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account again.

  • Then contact your credit card company; it may take some time before your refund is officially posted.

  • Next, contact your bank. There is often some processing time before a refund is posted.

  • If you’ve done all of this and you still have not received your refund yet, please contact us at rongoboti.ca@gmail.com

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [your email address] and send your item to: 113 Setonstone Green SE, Calgary T3M 3R9, Alberta, Canada.

Return Shipping

  • To return your product, you should mail your product to: 113 Setonstone Green SE, Calgary T3M 3R9, Alberta, Canada.

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.

  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact Us

If you have any questions on how to return your item to us, contact us at rongoboti.ca@gmail.com.

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